Gem Tile Pop Official Support
Gem Tile Pop is a tile matching puzzle game. Watch ads to get props and boosters to clear levels.
Q1: Game crash / stuck / fail to load
Close background apps, update game, restart phone and check network.
Q2: Lost game progress
Bind your Google/Facebook account to save progress. Send Game ID + device info if you need help.
Q3: No reward after watching ad
Wait 5-10 mins and restart game. Send ad screenshot + Game ID to us for checking.
Q4: Props disappear abnormally
Restart the game. Contact us with your level number if the issue remains.
Email: sales@hanchenventure.com
Reply within 24–48 working hours.
Please provide: Game ID, device type, problem description and screenshot.
Send your suggestions about levels, features or bugs to our email.